Selected work
Operational design
in practice.
Every organization has its own distinct operating environment, shaped by its objectives, operating models, structures, and challenges. This selection of work illustrates how intentional design supports the execution of strategy.
Industry
Higher Education
Designing an Operating Model for Transformation
Challenge
A centralized department managing multiple service lines lacked the operational infrastructure to coordinate work effectively.
Approach
Designed and implemented an integrated operating model that unified service intake, prioritization, governance, and workflow coordination.
Outcome
The operating model established a more coordinated and transparent environment for managing service delivery while repositioning the department from service provider to strategic partner.
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Industry
Higher education
Designing an Automation & AI Readiness Framework
Challenge
Scaling a successful automation pilot across teams with differing communication needs while retaining human judgment and action.
Approach
Piloted workflow automation, then developed a phased rollout plan incorporating an AI-readiness framework.
Outcome
The initial pilot improved stakeholder transparency and communication while establishing a foundation for evaluating AI adoption as part of a broader rollout.
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